Customer Support Analyst

Job Title : Customer Support Analyst

Company Name : - Patel Processing

Location : Gotri - Sevasi Rd,, Vadodara, Gujarat

Experience Required : 0.6 months to 2 years

Employment Type : Full-Time

Shift : US Shift Rotational

Location : Timings : Shift : 7 : 30 PM IST to 5 : 30 AM IST, 5 : 30 AM IST to 3 : 30 PM IST, 2 PM IST to 12 PM IST

Job Summary :

thusiastic and customer-focused individuals to join our growing team in Vadodara as Customer Support Analysts. You will be responsible for resolving customer queries, providing product / service information, and ensuring high customer satisfaction through professional support.

Key Responsibilities :

• Respond to customer inquiries via phone, or email.
• Provide timely and accurate solutions to customer issues.
• Escalate unresolved queries to the appropriate internal teams.
• Maintain customer records and document interactions.
• Collaborate with cross-functional teams to enhance customer experience.
• Adhere to internal processes and SLAs.

Requirements :

Contact Details :

Skills Required

Excellent Communication Skills, Customer Service Orientation, Attention To Details, International Bpo, BPO IT