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Customer Support Executive

ConfidentialVadodara

8 days ago

Job description

Description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in India. The ideal candidate will play a crucial role in providing exceptional support to our customers, addressing their needs and ensuring a positive experience.

Responsibilities

Provide exceptional customer service through various channels including phone, email, and chat.
Assist customers with inquiries regarding products, services, and account issues.
Resolve customer complaints efficiently and effectively, ensuring customer satisfaction.
Document customer interactions and maintain accurate records in the CRM system.
Collaborate with other teams to improve the overall customer experience.
Stay updated on product knowledge and company policies to provide accurate information.

Skills and Qualifications

Strong verbal and written communication skills in English and local languages.

Proficiency in using CRM software and Microsoft Office Suite.

Ability to handle customer queries with patience and professionalism.

Problem-solving skills and a keen attention to detail.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

A customer-centric approach and a passion for helping others.

Education

Bachelor of Dental Surgery (B.D.S), Bachelor of Education (B.Ed), Bachelor of Music Education (B.M.E.), 12th Class (XII), Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA / ALB), Bachelor of Science (B.Sc), Bachelor of Business Administration (B.B.A), MBBS, Bachelor Of Technology (B.Tech / B.E), Bachelor of Applied Science (BAS), Bachelor Of Pharmacy (B.Pharm), Diploma, Bachelor in General Studies (BGS), Bachelor of Commerce (B.Com), Bachelor Of Computer Application (B.C.A), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Social Work (B.S.W), Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Music, Bachelors of Law (B.L / L.L.B), Bachelor of Interdisciplinary Studies, Bachelor of Health Science

Skills Required

crm software, Technical Support, Problem Solving, Data Entry, Customer Service, Chat Support, Time Management, Basic Troubleshooting, Product Knowledge

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Customer Support Executive • Vadodara