Sales & Operations Manager (International BPO)
Silvermine Groupbangalore, karnataka, in22 hours ago
Job descriptionCustomer Satisfaction : Ensure the delivery of exceptional customer support and technical assistance to maintain high Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) . Operational Efficiency : Optimize call center workflows, processes, and agent scheduling to maximize efficiency and service levels for both sales and support functions. Quality Assurance : Establish and manage a robust quality assurance program for call and chat interactions to ensure compliance and consistent service delivery. CRM Configuration & Management : Serve as the primary administrator and expert for the CRM system, with a strong focus on HubSpot configuration, optimization, and maintenance to support sales and service processes. Reporting & Analytics : Develop, generate, and present detailed reports and analytics on key operational metrics (e.g., talk time, conversion rates, resolution time, customer churn) to the Senior Director. Data-Driven Decisions : Leverage strong analytical skills and MS Office (especially Excel) proficiency to identify trends, forecast staffing needs, and propose data-backed strategic improvements. Coaching & Training : Lead, motivate, coach, and mentor a team of approximately 45 agents across sales and support functions, fostering a high-performance culture. Hiring & Retention : Collaborate with HR on recruitment, onboarding, and training programs to ensure a continuous pipeline of skilled agents. Minimum of 5+ years of progressive experience in managing sales and customer support teams within an international call center / BPO environment . Proven track record of meeting and exceeding sales targets and driving significant improvements in customer satisfaction metrics. Expertise in configuring, managing, and optimizing CRM systems ; direct, hands-on experience with HubSpot is a significant advantage . Advanced proficiency in MS Office Suite , particularly Excel , for detailed data analysis and reporting. Deep understanding of US, Mexican, and Canadian customer service expectations and business cultural nuances. Solid knowledge of upselling techniques and best practices for the US market. Experience in B2B call center operations . Exceptional leadership, coaching, and interpersonal skills. Outstanding verbal and written communication skills in English. Proficiency in Spanish is a plus. Supportive Culture : We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance : We support and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions : Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work : Contribute to cutting-edge solutions for e-commerce and SaaS businesses. Impactful & Broad Role : You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities : Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits : Access comprehensive insurance for health (incl. parents), life and personal accident.
The Sales & Operations Manager will be a dynamic leader responsible for the end-to-end management of our international call center in Bangalore, serving customers in the US, Canada, and Mexico for Trucking compliance products.
This role requires a blend of strong sales acumen , proven operational excellence in customer support, and exceptional leadership skills. The manager will be accountable for driving sales growth, ensuring high levels of customer satisfaction, optimizing call center performance, and managing the entire agent lifecycle
KEY RESPONSIBILITIES :
Sales & Revenue Growth
- Strategic Sales Leadership : Develop and execute strategic sales plans to achieve and exceed sales targets across all products and geographic markets (US, Canada, Mexico).
- Upselling Expertise : Implement and optimize upselling strategies specifically for the US customer base to maximize revenue per customer interaction.
- Performance Management : Monitor, analyze, and report on individual and team sales performance, taking corrective action as necessary to drive consistent results.
- B2B Focus : Oversee and enhance B2B call center operations and strategies to capture new business opportunities effectively.
II. Customer Support & Operations Management
III. CRM, Reporting & Analytics
IV. Team Leadership & Development
Feedback & Evaluation : Conduct regular one-on-one performance reviews and provide constructive feedback to agents.
PREFERRED QUALIFICATIONS & REQUIRED SKILLS :
Experience :
Technical Proficiency :
Industry Knowledge :
Leadership & Communication :
Education : Bachelor’s degree in business, Management, or a related field.
PERKS OF JOINING :
The Culture : most companies talk about their values, we live them.
The Work : stability of a market leader with the hunger for innovation and growth of a start-up
ABOUT SILVERMINE GROUP :
Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming.
Website : Silvermine Group Products : eform2290 and emcs150
Apply on : careers@silverminegroup.com Location : Bangalore
Create a job alert for this search
Operation Manager • bangalore, karnataka, in
Related jobs
- Promoted
Investment Relationship Manager
Nippon India Mutual FundBengaluru, Republic Of India, IN The position is responsible for prospecting and selling AIF products to High-Net-worth Individuals through direct sales efforts and third-party distributors, focusing more upon Institutional sales,...Show moreLast updated: 23 hours ago
- Promoted
Strategic Sales Initiatives Manager
CurefitBengaluru, Republic Of India, IN We are seeking a highly driven.The ideal candidate will collaborate cross-functionally with sales leadership, marketing, operations, finance, and product teams to ensure the seamless execution of s...Show moreLast updated: 14 days ago
- Promoted
Senior Manager - B2B Partnerships
NxtWaveBengaluru, Karnataka, India We are seeking a dynamic and experienced Senior Manager to spearhead our B2B partnerships.The ideal candidate will have a strong background in business development within the EdTech or startup ecos...Show moreLast updated: 30+ days ago
- Promoted
Partnership Sales Manager
ConfidentialBengaluru / Bangalore, India Working at Infobip means being part of something truly global.With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and ...Show moreLast updated: 4 days ago
- Promoted
Relationship Manager- (Institutional Sales) PMS & AIF
Nippon India Mutual FundBangalore, IN The position is responsible for prospecting and selling AIF products to High-Net-worth Individuals through direct sales efforts and third-party distributors, focusing more upon Institutional sales....Show moreLast updated: 1 day ago
- Promoted
Sales Operations and Initiatives Manager
WhatfixBengaluru, Republic Of India, IN Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP).
Whatfix empowers companies to maxi...Show moreLast updated: 30+ days ago
- Promoted
Businessworld - Manager / Senior Manager - Sales
BusinessworldBangalore, India Job Title : Manager / Senior Manager Sales Location : Bangalore (South Market Focus) Experience Required : 5-...Show moreLast updated: 30+ days ago
- Promoted
Sales & Operations Manager (International BPO)
Silvermine GroupBengaluru, Karnataka, India Bangalore, serving customers in the US, Canada, and Mexico for Trucking compliance products.This role requires a blend of strong.
The manager will be accountable for driving sales growth, ensuring h...Show moreLast updated: 1 day ago
- Promoted
Sales Manager
ABBBengaluru, Karnataka, India This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.At ABB, we help indu...Show moreLast updated: 9 days ago
- Promoted
International Business Development Manager
ConfidentialBengaluru / Bangalore, India International Business Development Manager.Loopworm's high-value ingredients to global markets.You will build and scale partnerships across.
Asia, EU, LATAM, and North America.Loopworm at global tra...Show moreLast updated: 30+ days ago
- Promoted
Partnership Manager B2B Sales
ConfidentialBengaluru / Bangalore, India Job Description : Partnership Manager.Oliveboard is seeking a Partnership Manager with strong B2B sales and relationship management.
The role requires experience in.Partnership Development & Manageme...Show moreLast updated: 4 days ago
- Promoted
Otis Global Services - Deputy General Manager - International Business Development
OTIS GLOBAL SERVICES CENTER PRIVATE LIMITEDBangalore, India Deputy General Manager - International Business Development Lead contract engineering & application engineering functions for domestic & international markets.
Responsible for meeting busin...Show moreLast updated: 9 days ago
- Promoted
- New!
Sales & Operations Manager
Silvermine GroupBengaluru, Republic Of India, IN Bangalore, serving customers in the US, Canada, and Mexico for Trucking compliance products.This role requires a blend of strong.
The manager will be accountable for driving sales growth, ensuring h...Show moreLast updated: 21 hours ago
- Promoted
Sales Initiatives Manager
CredvestBengaluru, Republic Of India, IN We are looking for : Project Lead.What you will do - Key deliverables : .Develop and implement strategic sales plans to achieve company goals and objectives.
Lead, motivate, and mentor the sales team t...Show moreLast updated: 23 hours ago
- Promoted
Manager - Sales & Partner Operations
Andor TechBengaluru, Karnataka, India Hiring : Manager – Business Growth & Partnerships | 4–10 Years Experience | Bangalore (Manyata Tech Park)📢.This new role is designed to directly address the current gap : .
Own sales operations and re...Show moreLast updated: 30+ days ago
- Promoted
Sales & Operations Manager (International BPO)
ConfidentialBengaluru / Bangalore, India Bangalore, serving customers in the US, Canada, and Mexico for Trucking compliance products.This role requires a blend of strong.
The manager will be accountable for driving sales growth, ensuring h...Show moreLast updated: 4 days ago
- Promoted
Sales Partner Operations Lead
Andor TechBengaluru, Republic Of India, IN Hiring : Manager – Business Growth & Partnerships | 4–10 Years Experience | Bangalore (Manyata Tech Park)📢.This new role is designed to directly address the current gap : .
Own sales operations and re...Show moreLast updated: 20 days ago
- Promoted
Relationship Manager- (Institutional Sales) Pms & Aif
Nippon India Mutual FundBengaluru, Republic Of India, IN The position is responsible for prospecting and selling AIF products to High-Net-worth Individuals through direct sales efforts and third-party distributors, focusing more upon Institutional sales,...Show moreLast updated: 30+ days ago