Customer Service- Retention & Revenue Enhancement Lead

Job Purpose - Responsible for delivery of Business KPIs with the help of resources deployed by outsourced partners

Key Result Areas / Accountabilities

• Effective deployment of human resources approved for each process on campaigns
• Effective deployment of Dialer strategy to ensure optimal business outcomes
• Ensure excellent customer experience at the OBCC centers.
• Provide necessary insights and corrective actions to enhance campaign effectiveness
• Work with Key stake holders including partners, Corporate verticals and cluster teams
• Monitor Capacity Planning and Execution at the site along with spends
• Deliver Business KPIs including : retention targets, Revenue enhancement, plan upgrades etc.

Core- Competencies, Knowledge,   Experience

Must have technical / professional qualifications

Skills Required

Partner Management, Customer Service