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Service Training & Quality Manager
ConfidentialMumbai8 days ago
Job description5 years of experience in service quality and training preferably within customer experience or contact center environments.
RESPONSIBILITIES :
- Responsible for the quality management framework and driving training programs that enhance service delivery across all customer touchpoints.
- Quality Management and Process Improvement, Training and Development, Team Leadership and Coaching.
Required Candidate profile
Skills Required
Quality Management, Training Delivery, Customer Experience, contact center operations
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Quality Manager • Mumbai