Customer Service Team Leader Diversity

Role & responsibilities

Team Leader- Operations

Roles and Responsibilities :

1.   Should exhibit People Management Skills.

2.   Should be aware of the various Operations and Client Metrics.

3.   Strong analytical, solving skills with strong MS Excel skills.

4.   Needs to have the drive to achieve given targets.

5.   Process adherence (Check, analyze, Control & Improvement).

6.   Drive & adhere to Policies & Procedures.

7.   Should be well versed in coaching & providing feedback

8.   Basic exposure to excel.

9.   Good process knowledge and Good interpersonal skills

10.   The candidate should be possess the following skills

• People Management skills
• Client Management skills
• Process Management skills
• Coaching and Training
• Feedback and Performance Management skills
• Controlling of Attrition & Shrinkage, SLA , AHT ,CSAT , Schedule Adherence
• Retention & BQ Management, Behavior Issue

Education Target :   Minimum Graduate (Any Bachelors Degree)

US Shift : Starting Window 5.30 pm – 8.30 am

5 Days Working profile

Rotational Shift & Rotational Off

Skills Required

Process Management, Team Leadership, People Management, Sla Management