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Customer Retention Specialist
ConfidentialMumbai11 days ago
Job descriptionTechnology and current market expectations Background : IT preferred Ownership and proactive mindset skill is a must Ability to ask the right questions Have a good sense of business Clear and concise written and spoken communication skills. Good observer and listener Stress management under critical scenarios 2-5 years of experience in Customer Success / Account Management role
The Impact you will create in the Job :
- Maintain relationships with existing Customers and create Customer Advocacy
- Eye to Detail on the Wallet sharing and create opportunities to pull in
- maximum volume from Customers across channels
- Review the implemented processes against the objectives to meet the set
- expectations
- To convert an escalation or challenge into a future business opportunity
- Meet top clients periodically to learn about their experience and create
- positive experiences for customers to create advocates.
- Periodic reviews with managers and second-level executives to identify
- challenges and solutions
- Ensure good intrateam coordination and empathy between different departments
- Be available at all times
What we look forGraduation from a recognized university in any stream, IT stream will have
priority
Skills Required
Customer Success, Account Management, Market Knowledge, Communication Skills
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Customer Specialist • Mumbai