Betsol - IT Operations Support Engineer

About the job :

Company Description :

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries.

BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.

BETSOLs open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.

We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities.

Office amenities include a fitness center, cafe, and recreational facilities.

Learn more at betsol.com

Job Description : About the Role :

Join a high-performing, cross-functional team supporting global IT operations.

Youll provide 24x7 monitoring, incident response, application support, network operations, and end-user services.

This role merges responsibilities from NOC, Application Support, and Service Desk, ensuring operational excellence, compliance, and continuous improvement.

Key Responsibilities :

Application & Platform Support :

• Provide L1 / L2 support for key internal and third-party business applications.
• Act as a liaison between end users and enterprise IT, resolving access / service requests, and usability issues.
• Ensure compliance with enterprise change management processes and maintain supporting documentation.
• Represent Application Support in audit requests and process documentation.

Network Operations (NOC) :

Service Desk Functions :

Incident & Problem Management :

Operational Excellence :

Qualifications :

Required Skills & Experience :

Preferred Qualifications :

(ref : hirist.tech)