L1 IT Support Engineer On field

Job Title : L1 IT Support Engineer On field

Location : Bangalore

Department : IT Support

Reports to : IT Manager / Team Lead

Job Summary :

We are seeking a proactive and customer-focused L1 Support Engineer to provide first-level technical support for desktops, laptops, networks, and basic IT infrastructure. The role involves troubleshooting, configuration, and installation tasks to ensure smooth IT operations across the organization.

Key Responsibilities :

• Desktop & Laptop Support
• Install, configure, and troubleshoot desktops, laptops, operating systems, and basic applications.
• Provide end-user support for hardware / software issues.
• Networking Support
• Perform basic network troubleshooting (LAN, WAN, Wi-Fi).
• Assist in configuring access points and resolving connectivity issues.
• Shared Resource Management
• Configure and manage shared folders with appropriate access rights.
• Surveillance & Security Systems
• Perform basic CCTV installation, setup, and troubleshooting.
• Assist with biometric attendance system installation and configuration.
• Customer Service & Ticketing
• Act as the first point of contact for IT-related queries.
• Log, track, and resolve incidents within agreed SLA.

Required Skills & Qualifications :

Show more

Show less

Skills Required

Windows Os, Dhcp, Ip, Switches, Dns, Routers, Hardware Troubleshooting, Ms Office