IT Support Engineer

We are seeking a proactive and customer-focused L1 Desktop & Server Support Engineer to provide first-level technical assistance to end-users and basic server administration support. The role involves troubleshooting hardware, software, network, and server-related issues, ensuring minimal downtime, and escalating unresolved problems to higher-level support teams.

Requirements

Key Responsibilities :

Provide first-level support for desktops, laptops, printers, and peripherals.

Install, configure, and troubleshoot operating systems (Windows, macOS, Linux – as applicable).

Handle incidents through ticketing systems with proper documentation.

Assist with user account creation, password resets, and access rights in Active Directory.

Perform basic server monitoring, backup checks, and patch updates.

Support Windows Server administration (user / group management, shares, permissions).

Troubleshoot basic issues in server hardware and escalate as required.

Support email (Exchange / O365) and business applications.

Provide basic network troubleshooting (LAN, Wi-Fi, IP configuration, DHCP, DNS).

Install antivirus, updates, and patches across desktops and servers.

Maintain IT asset inventory and ensure compliance with IT policies.

Escalate complex issues to the L2 / L3 server or network teams.

Required Skills & Qualifications :

Diploma / Graduate in Computer Science, IT, or related field.

0–3 years of experience in desktop and server support.

Knowledge of Windows OS, MS Office, and Windows Server basics.

Familiarity with Active Directory, DHCP, DNS, and file / print servers.

Basic understanding of server monitoring tools and backup systems.

Strong communication and problem-solving skills.

Ability to work in shifts and follow escalation procedures.

Benefits

• Health insurance coverage for Self, Spouse, and Kids
• Retirement savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization

Skills Required

Windows Os, Dhcp, Windows Server, Active Directory, Dns, Ms Office