Job Title : L3 Support Engineer
Location : Bangalore, India
Experience : 510 Years
Shift : 24 / 7 Support (Rotational 2 weeks day shift / 2 weeks night shift)
Role Overview :
We are seeking an experienced L3 Support Engineer with a strong background in cloud-native automation development, containerized environments, and network deployment automation. The ideal candidate will have deep technical expertise in Python / JavaScript automation, advanced troubleshooting skills, and the ability to operate in high-availability, mission-critical systems.
Key Responsibilities :
L3 Technical Support & Troubleshooting :
- Serve as the final escalation point for complex technical issues in automation and network deployment.
- Perform root cause analysis (RCA) for production incidents, ensuring permanent fixes and preventive measures.
- Provide real-time debugging and resolution for containerized application issues in OpenShift and Docker environments.
Automation Development & Maintenance :
Develop, enhance, and maintain end-to-end automation scripts using Python and JavaScript.Implement automation for deployment, configuration, and validation tasks in a cloud-native ecosystem.Work with automation orchestration tools such as TOSCA and Mistral Engine to streamline network deployment workflows.Container Orchestration & Cloud-Native Operations :
Manage, monitor, and optimize OpenShift / Kubernetes clusters, including application lifecycle, scaling, and security configurations.Design and deploy Helm charts for application packaging and deployment.System & Network Management :
Utilize Linux / Unix administration skills for system monitoring, shell scripting, and performance tuning.Support network automation workflows, leveraging basic to intermediate networking knowledge (TCP / IP, routing, firewalls, VLANs, etc.).Integrate automation processes with network management systems and validate network device configurations.Database & Data Analysis :
Use SQL queries for troubleshooting data-related issues, log analysis, and reporting.Work with structured / unstructured log data to diagnose system anomalies.Collaboration & Documentation :
Partner with DevOps, Development, and QA teams to resolve issues quickly and efficiently.Maintain knowledge base articles, standard operating procedures (SOPs), and detailed RCA reports.Stay updated on emerging technologies in automation, DevOps, and cloud-native systems.Required Technical Skills :
Programming & Automation : Python, JavaScript, Shell scripting.Automation Tools : TOSCA, Mistral Engine.Containers & Orchestration : OpenShift, Docker, Kubernetes, Helm.Cloud-Native Practices : CI / CD pipelines, microservices architecture, API integrations.OS Skills : Linux / Unix system administration.Networking : TCP / IP fundamentals, routing, VLANs, network troubleshooting.Databases : SQL basics (MySQL / PostgreSQL preferred).Preferred Qualifications :
Experience with monitoring & observability tools (Prometheus, Grafana, ELK stack).Familiarity with ITIL processes for incident, problem, and change management.Exposure to telecom network automation projects is a plus.(ref : hirist.tech)
