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Technical Support Engineer - IT Operations

Technical Support Engineer - IT Operations

Coders Brain Technology Private LimitedBangalore
30+ days ago
Job description

We are looking for a proactive and highly communicative Tech Support / Platform Support Engineer lead to join our team. The ideal candidate will have hands-on experience in technical support across platforms, strong analytical skills, and the ability to troubleshoot issues effectively. Familiarity with JavaScript or related tech stacks will be a strong advantage.

Roles & Responsibilities :

  • Provide L1 / L2 technical support lead for platform-related issues, ensuring timely resolution and minimal disruption to end-users.
  • Act as the first point of contact for users / customers experiencing technical issues or inquiries.
  • Troubleshoot platform errors, escalate issues when necessary, and follow through to resolution.
  • Collaborate with cross-functional teams including development, QA, and product teams to ensure a consistent and efficient support process.
  • Maintain clear documentation of issues, solutions, and best practices in knowledge bases.
  • Participate in client calls, status updates, and incident reviews as required.
  • Monitor platform performance and report anomalies proactively.
  • Provide support during deployment activities, patch updates, and incident management.
  • Maintain SLAs and ensure quality in support delivery.

Required Skills & Qualifications :

  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience).
  • 5+ years of experience in technical support or platform support roles.
  • Strong understanding of support processes, ticketing systems (e.g., ServiceNow, Jira), and incident

    • management.

  • Excellent verbal and written communication skills - able to clearly articulate technical concepts to

    • non-technical stakeholders.

  • Basic to intermediate knowledge of JavaScript and familiarity with front-end or back-end JavaScript

    • frameworks (Node.js, React, etc.) is a plus.

  • Experience working with SaaS platforms, APIs, or cloud-based environments is preferred.
  • Ability to work in a fast-paced, customer-facing environment.
  • Strong troubleshooting and problem-solving skills.
  • Willingness to work in shifts or provide on-call support (if applicable).

    • (ref : hirist.tech)

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    Technical Support Engineer • Bangalore