About Company :
Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies.
Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.
Job Title : End user Computing Local IT Site Support.
Location : Bangalore (Manyata Tech Park),( 5 days at client office).
Experience : 10+ Yrs.
Employment Type : Contract to Hire.
Work Mode : Hybrid.
Notice Period : Immediate Joiners Only.
Job Description :
- End User Services, Installation, patching, and upgrading of end user devices.
- Desk side support.
- ITIL knowledge.
- Experience in leading the team.
- This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Banks Local systems infrastructure.
- Provides expert guidance and mentorship on system technical support, maintenance, and enhancement.
- Leads the administration of IT software and hardware that support the End User Computing.
- Addresses failed components or technical issues and provides resolution.
- Oversees the work of less experienced associates and serves as a technical resource to wider business & Responsibilities :
Technical Support :
Leads technical support and service in the installation and testing of software, patches, and upgrades to system products.Resolves complex problems and failures that occur in assigned products and technical facilities.Responsible for administration, communication, and documentation throughout technical support activities.Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.System Testing :
Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption.Verifies the successful implementation of Windows 10 / 11 software, patches, and upgrades.Performs a variety of planning and technical activities to ensure resource Enhancement :Works to continuously monitor and improve systems, processes, and related technical infrastructure.Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties.Technical Expertise :
Maintains a strong knowledge base through ongoing research and education.Communicates effective and clear technical information to associates, vendor support personnel, and internal clients.Manages special or advanced technical projects.Provides guidance, mentorship, and leadership to less experienced associates in the work group.Basic Education : Bachelor's Degree.
(ref : hirist.tech)