L2 Support Engineer - Ticketing System

Were Hiring! | Support Engineer (L2 Support)

Location : Bangalore

Experience : 25 Years

Company : NVK Staffing Solutions

Are you a tech-savvy professional with a strong background in Telecom Support? Join our clients team as an L2 Support Engineer and play a critical role in deploying, integrating, and supporting cutting-edge telecom solutions.

Key Responsibilities :

• Install, configure, and deploy products on customer servers.
• Coordinate with client teams and manage support tickets in line with defined SLAs.
• Integrate software applications with external systems and platforms.
• Conduct system testing and assist with User Acceptance Testing (UAT).
• Provide post-go-live support, monitor system performance, and ensure high availability.
• Perform troubleshooting and root cause analysis for production issues.
• Prepare technical documentation, deployment guides, and knowledge base articles.

Skills & Experience Required :

Preferred / Bonus Skills :

(ref : hirist.tech)