Talent.com
This job offer is not available in your country.
Senior Support Engineer - Ticketing System

Senior Support Engineer - Ticketing System

US Tech Solutions Pvt LtdBangalore
26 days ago
Job description

About the job :

  • Providing technical support to clients by identifying and resolving hardware or software issues
  • Monitoring network activity and identifying performance issues that may need to be addressed by IT support staff
  • Coordinating and participating in team meetings to discuss new technology initiatives
  • Installing, configuring, and troubleshooting computer hardware components such as

processors, memory, and hard drives

  • Analyzing data from logs and other sources to identify and resolve problems with computer networks or applications
  • Designing or updating computer networks or operating systems to improve performance or

    • functionality

  • Maintaining documentation of all actions taken during the troubleshooting process
  • Determining the cause of problems and suggesting solutions for problems related to computer hardware or software
  • Developing plans for disaster recovery in case of system failure or data corruption
  • Work closely with all levels of customer and external engineers and management on the most

    • complex problems

  • Prioritize workload and advance technical problems where appropriate to the next level of expertise
  • Effectively prioritize and manage personal list of outstanding customer queries
  • Utilize ticketing system to track all support calls
  • Manage workload efficiently while being able to resolve time-critical situations professionally
  • Analyze business requirements for applications and customer deliverables

    • JD for CD :

  • While providing production support should be involved working closely with development

    • team to develop, design solutions

  • Based on in depth analysis of the requirements design, develop and deploy high performance

    • and scalable applications in the area of TV and entertainment guidance

  • Provide in depth technical support to Production applications to ensure timely deliveries to

    • customers in accordance with Service Level Agreements

  • Participate in On Call Application Production Support based on rotation
  • Familiarity with C# / C++ programming experience required

    • Desired Skills and Experience : C#, C++

    (ref : hirist.tech)

    Create a job alert for this search

    Senior System Engineer • Bangalore