CRM Support Engineer - Ticketing System

Company Description :

Mempage Technologies Private Limited provides Product Engineering Services and Building Future Technology to simplify life using cutting-edge digital technologies. We specialize in R&D, MVP, Products, and Technology services in sectors such as Smart Agriculture, Smart Grid, Health Care, Logistics, and Gaming.

Our expertise extends to areas like Generative AI, Large Language Models (LLM), Computer Vision, Blockchain, and Internet of Things (IoT). We serve top-notch clients like Emaar, Radisys, AMD, and Qualcomm, as well as AI and IoT start-ups in the USA. Our offices are located in India, Malaysia, and the USA.

Key Responsibilities :

• Provide L1 & L2 Production Support for Microsoft D365 Project Operations
• Troubleshoot & resolve issues within Microsoft Project Operations CRM modules
• Handle incident management and ensure timely ticket resolution
• Collaborate with cross-functional teams to support business Required :
• Strong knowledge of Microsoft Dynamics 365 Project Operations
• Good understanding of CRM modules & workflows
• Experience with troubleshooting & incident management
• Knowledge of MS Power Platform (added advantage)
• Strong communication & problem-solving :
• Bachelors degree in Computer Science, Information Technology, or related field.
• 3 to 5 years of experience in CRM Support / Development.
• Experience in Microsoft D365 Project Operations is mandatory.

(ref : hirist.tech)