Endpoint System Engineer (L1 support)

We are hiring L1 Support Engineers who can join us at the earliest. Strong communication skills are essential, and we are not considering candidates for US support roles.

Role Details :

Experience : 3+ years, with at least 2 years in relevant domains (UEM / MDM)

Notice Period : Immediate to 30 days (up to 45 days if currently serving)

Work Mode : On-site (5 days a week)

Shift Timing : Rotational shifts between 6 AM IST – 8 PM IST

Domain Expertise : Unified Endpoint Management (UEM), Mobile Device Management (MDM), System Center Configuration Manager (SCCM) – mandatory

Education : BE / B.Tech only

Salary : ₹8 LPA (up to ₹10 LPA for highly qualified candidates)

Job Overview : (Sr.Endpoint System Engineer)

As a Endpoint System Engineer (3-5 Years), you will play a crucial role in ensuring client

satisfaction by providing timely and effective technical assistance.

Do you thrive on solving puzzles and empowering others? Are you passionate about technology

and eager to make a real impact? If so, has the perfect opportunity for you!

We're seeking a highly motivated and customer-centric Sr Endpoint System Engineer (3+ Years) to join our dynamic team. As the front line of our customer experience, you'll be instrumental in ensuring our clients get the most out of s cutting-edge Unified Endpoint Management (UEM) solution. You'll be more than just a technical support agent – you'll be a trusted advisor, a problem solver, and a champion for our customers.

Responsibilities :

• The ideal candidate will have hands-on experience with Mobile Device

Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch

Management solutions.

with other teams, engineering, product management, and including sales teams to ensure seamless customer experience.

on customer needs and business goals. You'll need a strong understanding of features, its architecture, and its integration capabilities. You should be able to answer technical questions confidently and address any concerns the client may have and provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.

product. You'll need to stay updated on the competitive landscape, understanding the

trends, changes in cybersecurity industry, and be the evangelists of UEM products, get

an in-depth knowledge on UEM product lines.

support issues to maintain a comprehensive knowledge base.

tech requests. You are often the first point of contact for potential customers, and your

professionalism and expertise can significantly influence their perception

communication. You're on the front lines, interacting directly with potential clients. This

gives you valuable insights into market trends, customer needs, and areas where

can improve. You should actively collect this feedback and share it with the

product development team.

Required Skills and Qualifications :

Microsoft Intune, Or Workspaceone or. AirWatch, or JAMF.

 Excellent communication skills : You can clearly and concisely explain technical

concepts to both technical and non-technical audiences and

communication with interpersonal skills.

Device Management), RMM (Remote Monitoring and Management), or Patch

Management tools.

remote monitoring, and patching.

NinjaRMM.

fast-paced environment. Your approach challenges with enthusiasm and a can-do spirit

and the ability to work independently and collaboratively in a fast-paced environment.

the extra mile to support your colleagues.

Desired Skills : (Good to have)

Job Role Endpoint System Engineer

Experience

3+ Years with minimum 1.5 to 2 yrs of relevant experience

Mode Of work Office (5 Days)

Shift Time

IND Time Zone (5AM-9PM – Rotation Shift)