Lead Engineer - ServiceNow

Overview

We are seeking a highly skilled Senior ServiceNow Automation Developer with extensive experience in ServiceNow Virtual Agent (VA), Chat, Service Catalog development, and Predictive Intelligence. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, hands-on experience in automating workflows, and a proven track record in developing and implementing scalable automation solutions within the ServiceNow ecosystem.

This role will involve collaboration with various stakeholders to enhance user experiences, improve service delivery, and drive automation initiatives. If you're a self-starter with strong problem-solving skills and a passion for leveraging ServiceNow's capabilities, we'd love to hear from you.

Responsibilities

• Design & Develop ServiceNow Virtual Agent & Chat Solutions :
• Architect, develop and maintain Virtual Agent conversations for enhanced user interactions and streamlined service delivery.
• Customize and integrate ServiceNow Chat solutions for real-time user support and automation of routine tasks.
• Service Catalog Development :
• Develop and maintain custom Service Catalog items, workflows, and integrations.
• Collaborate with stakeholders to design intuitive Catalog offerings that improve user experience and increase automation.
• Predictive Intelligence & Machine Learning :
• Implement ServiceNow Predictive Intelligence models for incident classification, routing, and recommendations.
• Continuously optimize and enhance the predictive models to meet business needs and improve automation accuracy.
• Automation & Integration :
• Design and implement automation solutions to streamline IT and business processes using Flow Designer, Integration Hub, and other ServiceNow tools.
• Integrate ServiceNow with third-party systems to enable seamless data exchange and process automation.
• ServiceNow Platform Expertise :
• Stay up to date with the latest ServiceNow features, releases, and best practices.
• Provide technical leadership, mentoring, and knowledge transfer to junior developers and other teams.
• Troubleshooting & Support :
• Debug and resolve issues in Virtual Agent, Chat, Service Catalog, and predictive models.
• Provide ongoing support for automation solutions, ensuring performance, scalability, and security.

Qualifications

ServiceNow Virtual Agent (VA) development.

Skills Required

Itsm, Ui Policies, Client Scripts, Machine Learning, ITOM, Business Rules, Javascript