International Chat process

Position : International Chat process

Location : Noida

Duration : Full Time

Experience : minimum 6 Moths and above experience working in a Chat International Process,

Notice period / Immediate Joiners, US Shift 24 / 7 shift, mostly night shifts

Notice period accepted

Customer Experience :

• Excellent communication skills, verbal and written both
• Minimum 1 year & above experience required in a Chat International Process
• Must have good thought process
• Candidate should be Tech savvy, well versed with Technical Troubleshooting
• Should have knowledge of Computer Networking
• Investigates and resolves concerns raised by the customer
• Engages the resources appropriate for resolving issues.
• Ensures that end to end resolution is provided to the customer by coordinating with different teams
• Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.
• Complete Issue resolution within prescribed timeframes.
• Should possess good verbal and written communication skills in English.
• Should have good comprehensibility and understandability of what customers want.
• Should have critical thought process and decision making capability with focus on accuracy.

Personal Attributes :

Computer Proficiency :

Additional Comments :

Thanks & Regards

Anil Singh Negi

Account Manager

Business Integra Software Solution PVT. LTD.

anil.negi@businessintegra.com

www.businessintegra.com

Linked in : https : / / www.linkedin.com / in / anil-negi-b1bb9972 /

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