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Technical – Chat process- International

Technical – Chat process- International

Business Integra Software Solution Pvt LtdNoida, Uttar Pradesh, India
30+ days ago
Job description

Position : Technical Chat process- International

Location : Noida

Duration : Full Time

Experience : minimum 1 yr and above experience working in a Chat / Voice International Process

Notice period / Immediate Joiners US Shift 24 / 7 shift mostly night shifts

Notice period accepted

Customer Experience :

  • Excellent communication skills verbal and written both
  • Minimum 1 year & above experience required in a Voice International Process
  • Must have good thought process
  • Candidate should be Tech savvy well versed with Technical Troubleshooting
  • Should have knowledge of Computer Networking
  • Investigates and resolves concerns raised by the customer
  • Engages the resources appropriate for resolving issues.
  • Ensures that end to end resolution is provided to the customer by coordinating with different teams
  • Proactively escalates by phone following up by email through the appropriate hierarchical structures.
  • Complete Issue resolution within prescribed timeframes.
  • Should possess good verbal and written communication skills in English.
  • Should have good comprehensibility and understandability of what customers want.
  • Should have critical thought process and decision making capability with focus on accuracy.

Personal Attributes :

  • Should be flexible for all circumstances and be self-driven motivated and persistent.
  • Customer centricity and eagerness to drive himself / herself for upgradation in knowledge.

    • Computer Proficiency :

  • Should know basics of computer knowledge of MS Office (Word Excel PowerPoint) and understanding of Telecom basics

    • Additional Comments :

  • Candidates should be open to a shift of 24x7. Mostly Night shifts
  • Both side transportation will be provided as per company policy
  • Split Week off and Split Week off and Holidays.

    • Key Skills

    Engineering Maintenance,Baan,Jms,Brand Communications,Jni

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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