Telus Digital!! Customer service- International Chat process!

Role and Responsibilities

• Provide Customer service.
• Answer incoming Chats and Email.
• Contact Customers, vendors, partners, or any other party when required.
• Listen to and identify the root cause of a case, interact with the Customer on Chat and / or Email, and resolve the problem accordingly.
• Meet established individual and team performance targets, which include Customer service, productivity, quality standards, and any other the
• business deems necessary.
• Maintain adequate proficiency in Products and platforms supported.
• Read and ensure understanding of new or actualized policies, procedures, and Products.
• Communicate with the team leader, team members, and other teams regarding problems, solutions, and trends.

Desired Candidate Profile

Skills Required

syntax, Communication, Customer Service, Grammar