Customer Relationship Specialist – International Voice Process (Admin & Process Support)

Job Title : Customer Relationship Specialist – International Voice Process (Admin and Process Support)

Location : Hi-Tech City, Hyderabad, India.

Job Type : Full-Time, Office Based Only. (No Work from Home)

Work Timings : 4 : 00 AM to 1 : 00 PM IST (Aligned with Australian Time Zone)

Excellent English communication skills (oral and written).

Should be in a position to talk to Australian clients.

Excellent communication and interpersonal skills.

Remote Teams IT Solutions Pvt Ltd, Hyderabad, is the offshore extension of Remote Teams Pty Ltd, Australia. We support multiple Australian businesses by providing high-quality Back Office, Administrative, IT, BPO, and Business Support services.

We are looking for a proactive, detail-oriented professional to handle

Client Communication, Administration, Scheduling, Material & Cost Coordination , and

Process Support .

This role involves speaking directly to Australian clients, handling inbound / outbound calls, managing emails, scheduling jobs, coordinating resources, and ensuring smooth operational workflow.

If you can confidently communicate in English and enjoy a customer-facing administrative role, this position is for you.

Key Responsibilities

Client Communication & Relationship Handling

Handle inbound and outbound calls with Australian clients and stakeholders.

Respond to customer queries professionally via phone, email, and chat.

Maintain strong client relationships through clear communication and timely follow-ups.

Share daily updates and reports with clients and management.

Administrative & Operational Coordination

Manage booking requests, job orders, and confirmations with clients and suppliers.

Schedule jobs, allocate workforce, and track availability to meet project timelines.

Maintain accurate records of bookings, schedules, materials, and costs.

Coordinate with suppliers for material procurement and with internal teams for job execution.

Material, Cost & Process Management

Track material usage and support cost monitoring, budgeting, and estimation.

Assist in process improvement initiatives and help identify operational bottlenecks.

Prepare regular operational and management reports.

Required Skills & Qualifications

Bachelor’s degree in Business Administration, Commerce, Civil Engineering, or related fields.

Prior experience in administration, project coordination, scheduling, or client support roles.

Strong understanding of project management concepts—scheduling, resource allocation, and cost tracking.

Knowledge of materials / estimations in plumbing, drainage, or roofing services will be an added advantage.