Job Summary
As a Senior Application Support Engineer, you will lead our commitment to excellent and highly available service delivery.
The product engineering team owns software, infrastructure, and customer experience enabling over 85,000 Australian businesses to accept payments and access financial services they need to run their businesses.
Key Responsibilities :
- Deliver projects improving service delivery of the Application Support team.
- Be a primary point of contact for escalated product issues from account and customer success teams.
- Owning and orchestrating triage, investigation, and resolution of complex technical issues.
- Expertise in products and workflows, promoting knowledge to partner teams.
- Application monitoring using logs, data stores, internal tools, and dashboards.
Requirements :
Experience in software companies with customer-facing products.Strong technical background with troubleshooting, analytical, and data skills.Familiarity with AWS services, active SQL, release management toolset, and service reporting tools.Excellent communication skills and ability to build strong partnerships with engineering, QA, and customer-facing teams.Demonstrated experience participating in change management and incident response processes.Preferred Skills :
Familiarity with Hubspot, Jira, Datadog, and Sentry.AWS and Typescript development.Point of sale systems and managing issues with third-party partners.