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L2 Technical Support Specialist

beBeeTechnicalAnand, Gujarat, India

1 day ago

Job description

Job Overview

A vital link between frontline support and advanced technical teams, this role ensures the reliability and performance of systems built on Spring Boot, Java, Microservices, and SQL.

This individual will be responsible for investigating and resolving complex incidents escalated from L1, performing root cause analysis, and ensuring resolution within SLA guidelines.

The ideal candidate will identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization.

Skills Required :

Investigation and problem-solving skills
Strong analytical and communication skills
Ability to work under pressure and meet deadlines
Knowledge of Spring Boot, Java, Microservices, and SQL

Benefits :

Opportunity to work on complex technical projects

Collaborative and dynamic team environment

Continuous learning and growth opportunities

Responsibilities :

Support change management by assisting in testing and deploying patches

Validate functionality and manage rollbacks when needed

Maintain SOPs, update knowledge bases, and track system performance trends

Requirements :

High school diploma or equivalent required; degree preferred

Minimum 2 years of experience in a similar role

Strong understanding of ITIL processes and audit requirements

About the Role :

This role requires close collaboration with business users and technical teams, aligning on priorities and ensuring compliance with ITIL processes and audit requirements. The ideal candidate will possess strong organizational skills, attention to detail, and excellent communication skills.

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Technical Support Specialist • Anand, Gujarat, India