Help Desk Specialist

Job Title :

Technical Support Professional

Job Description :

As a key member of our team, you will be responsible for delivering top-notch support to users experiencing issues with Horizon VDI sessions. Your primary focus will be on ensuring seamless access, performance, and printing capabilities.

You will work closely with application owners to validate and troubleshoot application functionality within VDI environments. Additionally, you will create, maintain, and update golden images for various user groups, handle application packaging, patching, and configuration tasks.

Success in this role requires a strong background in IT support roles, preferably with at least 1 year of experience supporting VDI environments. You should have hands-on expertise with VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent. Proficiency with Windows desktop OS (Windows 10 / 11), Active Directory, group policies, and basic PowerShell scripting is essential.

Preferred qualifications include deep experience creating and maintaining golden images, as well as working knowledge of FSLogix, profile redirection, and user data management.

• Strong understanding of Horizon VDI and VMware products
• Expertise in Windows desktop OS, Active Directory, and group policies
• Proficiency with PowerShell scripting
• Experience with application packaging, patching, and configuration
• Knowledge of FSLogix, profile redirection, and user data management