IT Technical Support Manager

Job Title : IT Technical Support Manager

Location : [Chennai, India]

Company : Amvion Labs Pvt. Ltd.

Experience : 7+ years in IT support roles

Job Type : Full-time

About Amvion Labs Pvt. Ltd. :

Amvion Labs Pvt. Ltd. is a leading technology solutions company specializing in cloud computing, cybersecurity, DevOps, digital transformation, and managed IT services. With innovation at our core, we empower businesses to scale efficiently and securely by delivering customized and cost-effective technology solutions.

Job Summary :

We are seeking a dynamic and experienced IT Technical Support Manager to lead our support team and ensure high-quality service delivery across all internal and external technology platforms. The ideal candidate will be responsible for managing day-to-day technical support operations, mentoring a team of support engineers, optimizing processes, and ensuring client satisfaction.

Key Responsibilities :

• Lead and manage the IT technical support team to provide timely and effective technical assistance to clients and internal users.
• Monitor and maintain SLAs, KPIs, and other performance metrics to ensure excellent service delivery.
• Act as an escalation point for complex technical issues, coordinating with engineering, cloud, security, and DevOps teams as needed.
• Develop and implement support policies, procedures, and best practices to enhance efficiency.
• Oversee ticketing systems and ensure proper documentation and resolution of incidents.
• Collaborate with the sales and solutions team to provide pre-sales technical input and post-sales support alignment.
• Train, coach, and evaluate technical support staff to maintain a high-performing team.
• Manage inventory of hardware / software resources and oversee provisioning and maintenance.
• Ensure compliance with security protocols and data privacy regulations.
• Prepare and present periodic reports to senior management on support performance and improvement plans.

Required Qualifications :

What We Offer :

Skills Required

Senior Technical Manager, It Networking, Customer Manager