IT Support Engineer - Troubleshooting

As a part of the IT Team, you will have a chance to ideate, execute, monitor, and optimize online and offline campaigns for the client at the hyper-local, constituency, district, division, and state levels. As a part of the process, you will also have the opportunity to participate in party-facing and vendor-facing interactions in order to drive project execution.

The core responsibilities for the job include the following :

Hardware and Software Troubleshooting :

• Respond to and resolve technical issues users report through various channels (phone, email, chat).
• Diagnose and troubleshoot hardware and software problems.
• Install, configure, and update OS software and applications.
• Provide remote assistance to users for technical issues and utilise remote desktop tools to

troubleshoot and resolve problems.

Documentation and Reporting :

End-User Support :

Vendor Coordination :

API Utilisation :

Requirements :

regional dialects such as Kannada and Malayalam is preferred, depending on the requirements.

Good to Have Skills :

(ref : hirist.tech)