EPM / Hyperion - Service Engineer

We are seeking a skilled professional to manage our Oracle EDM, Oracle EPM Planning and Hyperion Planning / Hyperion Essbase / Hyperion Essbase Studio modules.

Key Responsibilities :

• Strong understanding of Hyperion Essbase and Oracle EPM planning modules
• Experience in EPM data structures, calculations and business rules
• Proficiency in Oracle database concepts and SQL queries
• Experience with incident management tools and ticketing systems
• Receive, analyze, and prioritize EPM related support tickets
• Identify the root cause of issues in EPM environments
• Provide timely solutions to users
• Implement and maintain EPM configurations
• Troubleshoot complex EPM applications problems
• Document resolution steps and knowledge base articles
• Collaborate with engineering / application managers to resolve system issues
• Support system upgrades and patches
• Monitor system performances and recommend improvements
• Participate in on-call rotation as needed.

Qualifications :