Service Engineer

Tasks and responsibilities :

• You will be responsible for solving and answering complex problems and questions from our global customers and service specialists in relation to syngo.via. This includes to drive / analyze problems holistically and proactively end to end and the recovery of systems after a possible failure.
• You report and prioritize systematic product problems to R&D department and cushion the impact on the customer with own developed interim solutions until a final software solution is found.
• You will act as a competent contact person and central link for our regional units (RSCs), hot site Manager, development (PCP) and our customers worldwide.
• You will take over special projects to increase our productivity.
• You will take over the responsibility in the APAC time zone in the first place and build a bridge to the RSC APAC
• You will create and edit entries in the Service Knowledge Base (SKB) in which you describe any problems, interim solutions, and the available software solution for our RSC- and country colleagues.

Qualifications and experience :

Technical skills :

Soft skills :

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Skills Required

Hl7, Powershell, Microsoft Sql Server, Dicom