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Sr Service Engineer

Sr Service Engineer

ConfidentialBengaluru / Bangalore
8 days ago
Job description

We are seeking a seasoned Sr Service Engineer to be a frontline support for our customers. This is an on-site role based in Bangalore , perfect for an experienced professional with a strong technical background and a proven ability to work independently. You will be responsible for managing all on-site service activities, from routine maintenance to complex repairs, ensuring a high level of customer satisfaction.

Key Responsibilities

  • On-site Service : Attend to breakdown calls , perform equipment installations, and complete scheduled preventive maintenance . You will also manage parts requests and close transactions under warranty or as chargeable services.
  • Customer Engagement : You'll be responsible for promoting service contracts and consumables , demonstrating products, and providing training to customers. Your ability to build strong customer relationships will be a key to your success.
  • Sales Support : You'll identify potential parts and equipment requirements to generate service leads for the sales team . This includes submitting quotes and securing purchase orders.
  • Documentation & Coordination : Update all service reports in Oracle . You'll need to coordinate effectively with other departments to solve technical issues and ensure seamless service delivery.

Required Qualifications

  • Experience : A minimum of 4+ years of field service experience .
  • Education : A Diploma or Engineering degree in any stream.
  • Skills :
  • The ability to work well independently and prioritize a demanding workload.
  • Strong analytical skills to diagnose and provide solutions for technical problems.
  • Excellent communication skills to interact effectively with customers and internal teams.
  • The initiative to establish new processes and a strong ability to multitask.
  • Language : Familiarity with the local language is essential for effective communication with customers.

    • Skills Required

    Service Engineering, Preventive Maintenance, Customer Engagement, Sales Support, Documentation, Oracle, Coordination Skills

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    Sr Engineer • Bengaluru / Bangalore