Service Engineer

About the Company - BORA, a revolutionary built-in kitchen appliances brand from Germany, manufactured in Austria & Germany, has a global presence in 60+ countries. BORA had launched their operations in India, through CREADORA INDIA PVT LTD in the year 2019. BORA is an uber-luxury brand that beamingly partners with all the major International & a few Indian Kitchen brands. BORA has two experience centers in India in Bengaluru & in New-Delhi.

About the Role - BORA INDIA (CREADORA INDIA PVT LTD) is seeking applications from young professionals for the role of ‘Service Engineer - Bengaluru’, who could manage a world class brand’s premium Experience Centre.

Responsibilities -

• Installing various types of Hobs, Extractor and ducting parts for customers.
• Maintaining an accurate record of all items / parts used to repair, replace, or maintain appliances.
• Examining customers' appliances and identifying the cause of appliance breakdowns.
• Performing maintenance work on customers' appliances.
• Providing rough estimates to customers on how much it would cost to repair damaged or malfunctioning appliances.
• Repairing or replacing defective or damaged appliance components upon approval from customers.
• Advising customers on how to use appliances correctly.
• Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
• Talk to customers or refer to work orders in order to establish the nature of appliance malfunctions.
• Test and examine gas pipelines and equipment to locate leaks and faulty connections, and to determine the pressure and flow of gas.
• Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.
• Clean, lubricate, and touch up minor defects on newly installed or repaired appliances.
• Install appliances within a building and inform the customer of how to properly use the machine and what needs to be done for routine maintenance.
• Troubleshoot issues as they come up, and replace any broken components, such as ceramic glass, Program control board, Touch control panel etc.
• Record all the work that was done on the work site in order to bill the customer.
• Visit work site before doing any work, and provide customers with an accurate estimate of how much a specific job will cost.
• Maintain inventory of all the company’s tools and spare parts, and recommend restocking when needed.
• Observe appliances after a job is complete to ensure it performs its desired function.
• Disassemble appliances when it is necessary to find the damaged part, and reassemble appliance perfectly afterward.
• Offer emergency services when necessary and occasionally be on call during evenings to assist customers who are experience drastic problems.

Qualifications - Diploma in EEE or mechanical or any graduate