Key Account Manager - Ecommerce

At Plum, we’re all about celebrating chemistry – within the product, and with our customers (aka Plumsters). Every formula, every decision, and every smile we craft is with one objective – delight Plumsters. If blissful skincare (and everything around it) is your jam, and you believe in the magic of chemistry – between ingredients, ideas, and people – you’ve come to the right place.

Key Responsibilities :

Own and drive the business for assigned e-commerce accounts (Amazon, Nykaa, Flipkart, etc.).

Develop and maintain strong relationships with category managers and platform stakeholders.

Achieve revenue, margin, and market share targets for assigned accounts.

Manage annual and monthly JBP (Joint Business Plans) with platforms

Optimize spends across AMS / Flipkart Ads / Nykaa Ads to drive ROI.

Ensure the right product assortment, visibility, and availability across platforms

Drive new launches, hero SKUs, and exclusive packs to maximize growth

Monitor product reviews, ratings, and consumer feedback to improve brand perception

Plan and execute platform-specific campaigns (Big Billion Days, Prime Day, Pink Friday, etc.)

Align with marketing on visibility, traffic-driving initiatives, and influencer tie-ups.

Monitor fill rates, stock levels, returns, and operational KPIs.

Work with supply chain and demand planning teams to ensure inventory health and forecast accuracy.

Track daily / weekly sales, traffic, and conversion metrics.

Analyze performance vs. targets; generate insights to optimize growth levers.

Key Skills & Competencies

Strong business acumen with experience in account management and sales planning

Solid understanding of e-commerce platforms and digital levers (AMS, CPC campaigns, platform algorithms).

Excellent negotiation and relationship management skills.

Strong analytical mindset with proficiency in Excel

High ownership, bias for action, and ability to thrive in a fast-paced D2C environment

Qualification

MBA / Postgraduate preferred (Tier 1 / Tier 2 B-school desirable).

3–5 years of experience in Key Account Management / E-commerce sales

Prior experience in consumer goods, personal care, or D2C brands will be a strong advantage

Location : Thane, Mumbai