Role Profile : IT Manager
Job Description :
We are seeking a dynamic and experienced IT Manager to oversee the technology infrastructure and operations of our hotel. The ideal candidate will possess a strong blend of technical expertise and business acumen to drive technological advancements and ensure seamless operations
Role & responsibilities :
1. IT Infrastructure Management :
- Plan, implement, and maintain the hotel's IT infrastructure, including hardware, software, network systems, and telecommunications.
- Ensure optimal performance, reliability, and security of IT systems.
- Manage IT budget and procurement processes.
2. Technology Strategy :
Develop and implement a comprehensive IT strategy aligned with the hotel's business objectives.Identify and evaluate emerging technologies to enhance operational efficiency and guest experience.Stay updated on industry trends and best practices.3. Project Management :
Oversee IT-related projects, including system implementations, upgrades, and integrations.Manage project timelines, budgets, and resources effectively.4. IT Support :
Provide technical support to hotel staff and guests.Manage the IT support team and ensure timely resolution of IT issues.Develop and implement IT support procedures and documentation.5. Data Security :
Implement and maintain robust data security measures to protect sensitive guest and hotel information.Conduct regular security audits and risk assessments.Ensure compliance with data privacy regulations.6. Team Management :
Lead and develop the IT team.Set clear goals and performance expectations.Foster a collaborative and innovative work environment.7. Preferred Candidate Profile :
Bachelor's degree in Computer Science, Information Technology, or related field.Minimum of 2 years of experience in IT management, preferably in the hospitality industry.Strong technical expertise in network infrastructure, hardware, software.Proven ability to manage IT projects and budgets effectively.Excellent communication and interpersonal skills.Ability to work under pressure and meet deadlines.Desired Skills :
Experience with property management systems (PMS) and other hospitality-specific software.Knowledge of cloud computing and visualization technologies.Experience in implementing IT systems in a multi-site environment.(ref : hirist.tech)