No longer accepting applications
Senior Process Manager
Eclerx Services Limited, Mumbai, MaharashtraMumbai, IN2 days ago
Job descriptioneClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. He / she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client / vendor reviews / calibrations Revert to client / vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity / quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR / QBR deck, client calls and reviews
Minimum Qualifications
Graduation in any specialization
- Telecom experience preferred
- Flexible to work in night shift and rotational week offs
- local candidates preferred
Contact -Interested candidate can share their resume at- rupali.devlekar.C@eclerx.com
Create a job alert for this search
Senior Manager • Mumbai, IN
Related jobs
- Promoted
Senior Process Executive
CognizantMumbai, Maharashtra, India Job Title : SME / SPE Reporting to : Team Manager / Team leader, Operations Objectives The SME / SPE objective is to actively assist a team in accordance with laid down procedures to achieve and maintain...Show moreLast updated: 4 days ago
- Promoted
Process Design Manager
KALPATARU PROJECTS INTERNATIONAL LIMITEDthane, maharashtra, in Hiring for Process Design Engineer / Manager at Kalpataru Projects International Ltd-Oil & Gas division.Experience : 7-13yrs into Oil and gas similar profile.
Summary : Responsible for process design & ...Show moreLast updated: 2 days ago
- Promoted
Process Improvement Manager
ConfidentialMumbai, India Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components.
We drive operational excellence by optimizing processes and eleva...Show moreLast updated: 14 days ago
- Promoted
Senior Process Consultant
ConfidentialMumbai, India Are you an experienced Process Industry expert with a strong chemical engineering background and experience in refinery operations.
Do you have a passion for applying your technical knowledge and pr...Show moreLast updated: 16 days ago
- Promoted
Associate Process Manager
ConfidentialMumbai, India IT, with a minimum of 8 years focused on AI / ML solutions architecture, development, and deployment.Architect and design robust, large-scale AI / ML solutions across multiple domains, including Genera...Show moreLast updated: 22 days ago
- Promoted
Senior Manager - Client Solutions
ConfidentialMumbai, India Space Matrix is a leading 'Workplace Design and Build' consultancy that specializes in creating innovative, sustainable, and human-centric work environments.
SMG aims to revolutionise the interior d...Show moreLast updated: 16 days ago
- Promoted
Senior Process Expert
ConfidentialNavi Mumbai, Mumbai, India Understands the customer tendering requirements, help product team with drafting proposals for Key Clients, and performs / updates the tasks / steps in the system as shown without supervision.Audit the...Show moreLast updated: 22 days ago
- Promoted
Global Process Owner
ConfidentialMumbai We are seeking a highly experienced Global Process Owner to lead our process improvement initiatives across the organization.
The ideal candidate will have a deep understanding of global operations ...Show moreLast updated: 30+ days ago
- Promoted
Senior Associate- Process Improvement
JPMorganChaseMumbai, Maharashtra, India Join a team at the forefront of the payments revolution shaping the future of global operations.As a Discovery Lead you will empower leaders with actionable insights and transformative recommendati...Show moreLast updated: 10 days ago
- Promoted
Senior Process Manager
Eclerx Services Limited, Mumbai, MaharashtraNavi Mumbai, Maharashtra, India Clerx is looking to hire an experienced professional with 8-12 years of experience.As part of the Voice support process team, your role will specifically focus on troubleshooting related processes....Show moreLast updated: 2 days ago
- Promoted
Process Improvement Sr Executive / TL / Manager
ConfidentialMumbai, India Role Clarity Document – Process Improvement Function.The Manager is responsible for driving company-wide process improvement initiatives.
They identify critical business processes, set priorities, d...Show moreLast updated: 22 days ago
- Promoted
Senior Engineer-Process
ConfidentialNavi Mumbai, Mumbai, India At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement...Show moreLast updated: 22 days ago
- Promoted
Space Matrix - Senior Manager - Client Solutions
Space MatrixMumbai, India Matrix is a leading Workplace Design and Build consultancy that specializes in creating innovative, sustainable, and human-centric work environments.
SMG aims to revolutionise the interior design in...Show moreLast updated: 11 days ago
- Promoted
Senior Manager Analytics
Interactive AvenuesMumbai, Maharashtra, India Looking for Immediate Joiners only.We are looking for Senior Manager, Analytics with strong analytical and logical thinking.
Candidate should oversee and develop analytics service offering and devel...Show moreLast updated: 30+ days ago
- Promoted
BDx - Compliance & Process Manager
BDx DatacentersNavi Mumbai, India OVERVIEW : BDx is Asias fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions fo...Show moreLast updated: 30+ days ago
- Promoted
Process Manager
ConfidentialMumbai Handling SFA platform for the assigned territory.Can conduct training sessions on processes and SOPs.Mapping and tracking the frontline sales manpower with the outlets in the territory.Analyzing th...Show moreLast updated: 30+ days ago
- Promoted
Process Excellence Manager
ConfidentialMumbai, India As a Manager, Process Excellence, includes PPI Business System (Continuous Improvement Methodology) & Customer Experience Management, at Thermo Fisher Scientific, you will act as a change agent in ...Show moreLast updated: 30+ days ago
- Promoted
Senior Process Manager
ConfidentialMumbai, India Senior Process Manager - Transition.Pune | Full-time (FT) | Financial Markets.Shift Timings : APAC / EMEA / US |Management Level : SPM| Travel Requirements : NA.
The ideal candidate must possess in-depth f...Show moreLast updated: 20 days ago