Senior Process Executive

Job Title : SME / SPE

Reporting to : Team Manager / Team leader, Operations

Objectives

The SME / SPE objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader / Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns.

Key Result Areas (KRAs)

Operations :

Has to complete transactions as per the target set on a daily / weekly / monthly basis.

SME / SPE needs to be an expert in US foreclosure process (End to End).

2+ years’ experience working with foreclosures in a servicing / collection’s environment.

The SME is responsible for maintaining constant Foreclosure end to end process knowledge in the team.

Maintaining and documenting all process and investor updates received from the business area.

Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors.

Regular cascading / providing training / refreshers sessions on updates latest updates received from business and investors to all team members.

Conduct the regular knowledge checks with the teams.

Actively involved in suggesting and driving process improvements.

Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement.

Monitor and coach underperformers to improve their quality and efficiency.

Be a part of the regular production and produce agreed numbers.

Address and ensure resolution on all process related queries of the team members.

Qualification :

Diploma / Graduate any discipline.

2 - 4 years of experience in BPO, US Mortgage / Data Processing background.

Minimum of 2 years in the Sr. Foreclosure -Process Expert role.

Skill Sets

Experience in foreclosure, and mortgage servicing.

Should have knowledge of banking industry rules and regulations, and government regulations regarding foreclosures.

The ability to multitask and follow mortgage-servicing guidelines accurately is imperative.

Need to be well-versed with US Regulatory and investor guidelines.

Good interpersonal skills

Good written and verbal Communication skills

Analytical and good judging skills

Ability to grasp and learn quickly.

Ability to coach

Self-motivated

MS Office Knowledge

Ability to plan.

Should be able to prioritize the daily work.

Flexibility to work in different shifts.

US -Mortgage Certification will be a value add.