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Senior Associate- Process Improvement

Senior Associate- Process Improvement

JPMorganChaseMumbai, Maharashtra, India
7 days ago
Job description

Description

Join a team at the forefront of the payments revolution shaping the future of global operations. As a Discovery Lead you will empower leaders with actionable insights and transformative recommendations. Be part of a dynamic group driving client experience revenue growth and risk mitigation.

Job Summary :

As a Discovery Lead within the POSIG Process Optimization team you will analyze and transform business processes across Payments Operations. You will leverage diagnostic tools and data-driven insights to identify and deliver impactful improvements. Your work will enable global scalability and enhance operational excellence.

Job Responsibilities :

  • Perform business process reviews to identify improvement opportunities
  • Conduct data-driven analysis to quantify benefits and gain insights
  • Collaborate with Operations leaders and key partners across the bank
  • Learn and leverage diagnostic toolsets such as Process Mining and Task Capture
  • Lead data analysis and connect diagnostic datasets for process improvement
  • Manage analysis projects to deliver outcomes within defined timeframes
  • Compile and present updates to stakeholders at all organizational levels
  • Explore and understand business problems using advanced tools
  • Deliver process improvement insights to key stakeholders
  • Communicate effectively to share analysis outputs
  • Support adoption of emerging technologies in process optimization

Required Qualifications Capabilities and Skills :

  • Demonstrate experience in business analysis for process improvement in financial organizations
  • Transform and analyze data using tools such as Alteryx and Excel
  • Exhibit natural curiosity to understand business processes and their rationale
  • Show interest in adopting emerging technologies like generative AI and agentic automation
  • Solve complex problems with sound judgment and appropriate analytical approaches
  • Manage time efficiently to handle multiple concurrent work items
  • Build relationships and influence colleagues and partners effectively
  • Preferred Qualifications Capabilities and Skills :

  • Utilize Process Mining Task Capture and Task Mining analysis tools
  • Model business processes with BPMN simulation and Decision Modelling using Signavio
  • Apply knowledge and experience of Payments products
  • Track project tasks and deliverables using JIRA
  • Integrate advanced process analysis methodologies
  • Enhance process optimization through innovative toolsets
  • Support continuous improvement initiatives within Payments Operations
  • Required Experience :

    Senior IC

    Key Skills

    Change Management,Core Java,Gas Turbine,General Services,Logistics & Procurement,Airlines

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Senior Associate • Mumbai, Maharashtra, India

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