IT Manager

Job Title : IT Manager

Location : Bangalore, India

Industry : Healthcare Software / HealthTech

Employment Type : Full-time

Role Overview :

The IT Manager will oversee and optimize the organization's IT infrastructure, ensuring all systems are secure, scalable, and compliant with healthcare industry regulations—especially ISO 27001, SOC2, HIPAA, HITRUST . This role emphasizes leadership, strategic planning, and measurable performance with robust expertise in identity management, endpoint security, cloud security, and IT service management.

Key Responsibilities :

IT Infrastructure Management : Oversee all networking, cloud, hardware assets, and core IT products for reliable, secure operations—specifically managing platforms like Okta, Jumpcloud, CrowdStrike, Netskope / Zscaler, and ITSM tools such as ManageEngine.

Healthcare Compliance : Implement and maintain ISO 27001, SOC2, HIPAA, HITRUST standards for data security, privacy, and audit readiness.

Software & Application Support : Collaborate with development / product teams for deployment and support of healthcare applications, maintaining seamless integration with identity / access management and security platforms.

Cybersecurity : Manage risk assessment, access controls, encryption, security monitoring, incident response, and endpoint protection leveraging solutions like CrowdStrike and network / cloud security via Netskope or Zscaler.

Identity & Access Management : Administer and optimize Okta and Jumpcloud environments to enforce strong authentication, provisioning, deprovisioning, and user lifecycle management.

IT Service Management : Utilize tools such as ManageEngine to streamline IT support processes, asset management, and ticket resolution.

Team Leadership : Supervise and mentor IT support and system admins, drive professional development and accountability.

Vendor Management : Evaluate, select, and manage key hardware / software vendors and service partners.

IT Strategy & Budget : Develop IT roadmaps and budgets, implementing cost-effective technology initiatives.

Business Continuity : Maintain robust backup and disaster recovery for uninterrupted system availability.

Stakeholder Relations : Communicate with executive leadership to align IT strategy with business goals.

Required Qualifications & Skills

Bachelor’s / Master’s in Computer Science, IT, or related field.

7+ years of IT experience, 3+ in IT management in healthcare or regulated sectors.

Cloud platforms (AWS / Azure / GCP), networking, database systems, and enterprise cybersecurity.

Compliance management with ISO 27001, SOC2, HIPAA, HITRUST .

Strong analytical, project management, and stakeholder management skills.

Proven hands-on expertise with :

Identity & Access Management : Okta, Jumpcloud

Endpoint Security : CrowdStrike

Cloud / Network Security : Netskope, Zscaler

IT Service Management : ManageEngine