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IT Service Desk Analyst I
ConfidentialBengaluru / Bangalore6 days ago
Job description1-2 years of experience in an IT support role, preferably in a Service Desk environment. Proficiency in Windows operating systems and Microsoft Office Suite. Familiarity with ITIL concepts and practices. Basic understanding of networking principles and troubleshooting. Strong communication skills, both verbal and written, with a customer service orientation. Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Description
We are seeking an IT Service Desk Analyst I to join our team in India. The ideal candidate will be responsible for providing technical support to end-users, resolving issues related to hardware and software, and ensuring timely and effective service delivery.
Responsibilities
- Provide first-line support to end-users for IT-related issues via phone, email, and chat.
- Troubleshoot hardware and software problems and escalate complex issues to senior staff.
- Document incidents and service requests in the IT service management tool.
- Assist in the setup and configuration of new user accounts and hardware.
- Maintain and update the knowledge base with solutions and troubleshooting steps.
Skills and Qualifications
Skills Required
Windows Os, Remote Support, Active Directory, Service Desk Management
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Service Desk Analyst • Bengaluru / Bangalore
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