IT Service Desk Executive - ITIL

Title : Service Desk Executive

Experience : 2+ years

Work Location : Bangalore

Notice Period : Immediate to 30 Days Max only

Required Skills (Mandatory) : Required : Support / service desk management , diverse technical skills, ITIL processes, customer service.

Job Summary :

• IT experience with focus on end user support / service desk management
• Excellent customer service skills for efficient management of service desk inquiries and requests
• Expertise in ITIL processes and industry best practice in service request and fulfilment
• Expertise in End User Computing technologies including, but not limited to, Microsoft SCCM, Windows, Office, Outlook, email, browsers, networking, file sharing
• Strong, diverse technical skills, especially in the areas related to desktop computing and voice & video
• Strong analytic and problem-solving skills across a range of technologies such as MS Windows, Linux, and a solid working knowledge of Microsoft Office
• Working knowledge of Sapphire and ServiceNow is a plus
• Experience supporting and troubleshooting enterprise email systems such as Office 365
• Experience in automation, chatbots (nice to have)

Key Result Areas :

Key Performance Indicators :

(ref : hirist.tech)