ServiceDesk Analyst II

Good to Have :

• ITIL v3 Foundation Certification.
• MS - CIT Certification of Similar.
• Experience of working within a multi-cultural environment.
• Experience of working in a fast moving and changing large enterprise IT environment.
• Experience of iPhone, iPad, Mac, Blackberry, Android, Messaging, Remote Connectivity, AD etc.

Behavioural Competencies :

• Proven experience of delivering process efficiencies and improvements.
• Clear and fluent English (both verbal and written).
• Ability to build and maintain efficient working relationships with remote teams.
• Demonstrate ability to take ownership of and accountability for relevant products and services.
• Ability to plan, prioritise and complete your own work, whilst remaining a team player.
• Willingness to engage with and work in other technologies.

Skills Required

Servicenow, Itil Framework, Customer Service, Active Directory, Troubleshooting