Service Desk Analyst

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Have you been wanting to get into IT but don&apost have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem Want a chance to see lots of career options up close before you choose your path forward Then there&aposs a good chance you&aposll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you&aposll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Service Desk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we&aposll teach you the rest. It&aposs a fun and fast-paced role where you&aposll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you&aposll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you&aposll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It&aposs fun, challenging, and fast-paced - you definitely won&apost be bored!

Your future at Kyndryl

This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education / certifications and more senior or technical roles.

Who You Are

You&aposre good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you&aposre open and borderless - naturally inclusive in how you work with others.

Required Skills And Experience

• 1.5 - 2 years experience in customer service or technical support role.
• Flexible to work in Voice and Chat Process.
• Willing to work in Night Shifts / Rotational Shifts.
• Willingness to Work from Office as per Hybrid Work Model.
• Windows 10 troubleshooting, excellent communication skills and also customer service skills.
• Experience on Active Directory Knowledge for amending Access of the users and Azure portal. Experience on User Access management.

Preferred Skills And Experience

Being You

Diversity is a whole lot more than what we look like or where we come from, it&aposs how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&aposre not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&aposs the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked &aposHow Did You Hear About Us&apos during the application process, select &aposEmployee Referral&apos and enter your contact&aposs Kyndryl email address.

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Skills Required

Microsoft 365, User Access Management, Active Directory, Excel