Service Coordinator

ü  Managing a team of customer service employees.

ü  Answer phones and track client's service records

ü  Schedule technician to attend clients complaint at site

ü  Act as liaison between client & company

ü  Respond to any issues that occur during the delivery of services

ü  Maintaining compliance with policies and procedures.

ü  Offering excellent customer service.

ü  Displaying extensive product knowledge.

ü  Overseeing the work of every employee in your team.

ü  Conducting service quality assurance surveys with customers and reporting findings to the staff.

ü  Handling customer complaints brought to your attention.

ü  Motivating the team to perform at their best.

Qualifications & Skills

ü  Must be Graduate

ü  Minimum of 2 -3 years experience.

ü  Computer literate.

ü  Management skills.

ü  Excellent customer service and problem-solving skills

ü  High quality organizational skills

ü  The ability to work well under deadlines and to multitask

ü  The ability to build relationships and coalitions within the community

ü  Excellent verbal and written communication skills

ü  Excellent critical thinking and problem-solving skills

Skills Required

Team Leadership, Supervision, Communication, Customer Service, Problem-solving, Conflict Resolution, Organization, Time Management, Quality Assurance, Product Knowledge, Adaptability, Service Coordinator