Service Coordinator

Company Description

Kruti Comp. India Pvt. Ltd. specializes in the integration of IT Infrastructure Solutions into business environments. The company offers a comprehensive range of products and services including Servers, Storage, Networking, Security, Software, Personal Systems, and a full range of Implementation and Managed Services. Our solutions are designed to enhance business operations and efficiency.

Role Description

This is a full-time, on-site role located in Bengaluru for a Service Coordinator. The Service Coordinator will be responsible for managing service requests, coordinating with different departments, ensuring timely resolution of issues, and maintaining customer relationships.

We are seeking a person with 0-3 years of experience as a customer care representative who helps our customers to get the required assistance. The Service Coordinator will bridge the gap and serve as a point of contact between our esteemed customers and support engineers.

Key Responsibilities :

Act as the primary point of contact for customers’ service calls, providing timely and accurate responses.

Assess customers’ technical support needs.

Maintaining and tracking the service records.

Coordinate with internal teams to address customer needs and ensure seamless service delivery.

Collaborate with the team members to identify process improvements and enhance customer service strategies.

Evaluating our services and helping to identify areas of improvement.

Ensure customer satisfaction (CSAT) by regularly following up with the customers about the service delivery.

Support the onboarding of new customers by providing guidance and resources

Resolve basic technical issues over email / call / remote support.

Periodically prepare and present service record reports.

Skills & Competencies Required :

Excellent communication is crucial for interacting with customers.

Basic problem-solving skills and a customer-centric mindset.

Quick Learner, Self-motivated & confident.

Knowledge on Call management systems.

Microsoft Office Suite.

Basic understanding of data entry and record-keeping practices.

Time management.

Multitasking.

Qualifications : Any Graduate.

Having at least 0-3 years of experience as a customer care representative.

Relevant experience in the IT infrastructure industry is a plus

Excellent verbal and written communication skills.