Long Description
Job Summary
- Coordination of Preventative Maintenance cases for Customer Care contracts.
Essential Duties And Responsibilities
Review Preventative Maintenance Visit (PMV) cases placed into your ownership and coordinate through closure statusUpdate established work orders with template verbiage for problem description and dispatch detailClient communication via phone and email, to determine room availabilityInternal and Vendor communication via phone and email, for successful dispatchingScheduling of dispatches via ServiceNow or WorkMarketAssess case risks and issues and provide solutions where applicableEscalate risks and noted issues to Management if out of coordinator scopeEnsure cases adhere to framework and documentation is maintained for each caseProvide administrative support as neededDocument and notify proper team members of any changes, adds or deletions to contractual room listingPhone support for incoming calls regarding Preventative Maintenance schedulingMonitor PMV Scheduling Microsoft email inboxes for inquiries and schedulingProactively provide feedback, communication and follow up information in a timely and professional mannerFinal case closure notification and completed documentation correspondenceMaintain professional timely responses and flow for open projects as assignedOther duties assigned as needed
Skills And Abilities
Ability to balance multiple tasks with changing prioritiesAbility to work and think independently and ensure meeting deadlinesStrong organizational skills and excellent attention to detailMust have clear and professional communication skills (written and oral) both internally and externallyEffective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organizationDemonstrated customer service focus and client communication skillsAbility to handle sensitive and confidential informationProficient with Microsoft Office (Word, Excel, Outlook)Education And / or Experience
Minimum of a high school diploma or equivalentMinimum 1-year similar Project Coordinator experience preferredWorking Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers / printers).
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipmentDirect Reports
This position does not have any direct reportsWork Hours
AVI-SPL reserves the right to alter work hours, and work location as deems necessary
AVI-SPL is an Equal Opportunity Employer / AA / Disabled / Veteran Protected
VEVRAA Federal Contractor
Skills Required
Microsoft Office Word, Servicenow
