Lead Application Support Engineer

Job Description

Culture at CloudifyOps :

Working with CloudifyOps is a rewarding experience. Great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us.

Role Requirements and Responsibilities :

Application Support & Maintenance

Provide L2 / L3 support for core NBFC applications and integrations.

Troubleshoot production incidents , perform root cause analysis (RCA), and ensure timely resolution and preventive actions.

Monitor application health using DataDog , CloudWatch, and other observability tools.

Handle incident, problem, and change management using ITIL best practices.

Business Process Understanding

Understand end-to-end NBFC business flows — Loan Origination, Underwriting, Disbursement, Collections, Embedded Finance, and Customer Lifecycle .

Work closely with business teams to translate operational issues into actionable technical insights.

Support process optimization initiatives by identifying system bottlenecks or inefficiencies.

Technical Support & Configuration

Work on API-based integrations (REST, JSON, Webhooks) across internal and external systems (3rd party integrations, Partner APIs).

Perform SQL queries for data analysis, reconciliation, and issue verification.

Collaborate with development teams to deploy fixes and enhancements.

Support and maintain applications hosted on AWS (EC2, RDS, Lambda, S3, CloudWatch, etc.).

Perform release validation, UAT support, and deployment verification .

Monitoring & Automation

Implement and maintain application and infrastructure monitoring dashboards in DataDog .

Develop automated scripts or workflows for proactive issue detection and alerting.

Contribute to improving operational efficiency and reducing MTTR (Mean Time to Resolve).

Collaboration & Stakeholder Management

Work cross-functionally with Business, Product, QA, and Development teams .

Communicate effectively with NBFC business stakeholders, vendors, and partners for issue resolution.

Prepare and maintain support documentation , SOPs , and knowledge base articles .

Requirements

Required Skills & Competencies

Technical Skills

AWS Cloud Services : EC2, RDS, S3, Lambda, CloudWatch

Monitoring Tools : DataDog (mandatory), Grafana, or similar tools

Databases : SQL Server, MySQL, or PostgreSQL (strong SQL query and troubleshooting skills)

APIs (mandatory) : RESTful APIs, Postman testing, API integrations and troubleshooting

Operating Systems : Linux / Unix fundamentals

Scripting : Basic knowledge of Shell / Python scripting (preferred)

Business & Functional Skills

Deep understanding of NBFC lending lifecycle – Loan origination, underwriting, risk evaluation, disbursement, repayments, NPA management.

Familiar with SME / SBA / LPD / LPA / Embedded Finance workflows.

Contribution to automation and process improvement initiatives.

Ability to analyze business incidents and map to corresponding tech failures.

Exposure to Core Lending Platforms , CRM systems , or Partner API integrations .

Soft Skills

Excellent analytical and problem-solving skills.

Strong verbal and written communication.

Proactive, ownership-driven, and customer-oriented mindset.

Team player with the ability to work in high-pressure production environments.

Qualifications & Experience

Education :

Bachelor’s Degree in Computer Science / Information Technology / Engineering / MCA or equivalent.

Experience :

Experience in NBFC / Banking / Fintech domain is mandatory .

Certifications (Preferred) :

AWS Certified Cloud Practitioner / Solutions Architect Associate

ITIL Foundation Certification

DataDog Fundamentals

Equal opportunity employer :

CloudifyOps is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Requirements

Linux Administration : We are seeking a skilled and experienced Linux Administrator to manage and maintain our Linux-based systems. The ideal candidate will be responsible for the installation, configuration, and maintenance of Linux servers, ensuring high availability, performance, and security. This role requires a proactive individual who can troubleshoot and resolve issues on time while working closely with other IT team members to support the overall technology infrastructure. Skills required : Proficiency in shell scripting Knowledge of automation tools Understanding and application of ITIL processes for effective IT service management Proficiency in package management and installation Experience with Ubuntu and SUSE Linux distributions Knowledge on Cloud and CI / CD are good to have We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.