Customer Quality Analyst

Description

The Customer Quality Analyst supports the business by advocating for internal and external customers in resolving product, supply chain, and process quality-related issues. This role focuses on understanding customer expectations, driving issue resolution, and ensuring continuous improvement through collaboration, data analysis, and cross-functional engagement.

This is a Night Shift role (5 PM to 2 AM IST) with a Hybrid work model — employees are expected to work from the office Tuesday to Thursday .

Note : - Although the role category specified in the GPP is Remote, the requirement is for Hybrid

Key Responsibilities

• Develop an understanding of customer expectations and requirements for quality with guidance from senior quality team members.
• Support in identifying, prioritizing, and resolving customer quality issues, including those related to product, supply chain, or processes.
• Manage and monitor customer shipping claims while ensuring timely resolution and customer satisfaction.
• Utilize Customer-Centric metrics to prioritize and address customer quality concerns effectively.
• Collaborate with cross-functional stakeholders from various Cummins entities to address quality and customer care issues.
• Contribute to continuous improvement initiatives and support or lead Six Sigma and process improvement projects .
• Support the development and execution of the Customer Quality organization's vision and strategy .
• Build and maintain relationships with internal teams and external customers to ensure transparent and proactive quality communication.
• Participate in or lead corrective and preventive action planning to prevent recurrence of customer issues.
• Support the digitization of quality management processes through Quality 4.0 initiatives (e.g., data analytics, digital twins, adaptive intelligence).

Responsibilities

Key Skills and Competencies :

Technical & Functional Skills

Core Competencies

Work Environment

Qualifications

Qualifications, Skills and Experience :

Education, Licenses, Certifications

Experience

Job Quality

Organization Cummins Inc.

Role Category Remote

Job Type Exempt - Experienced

ReqID 2420464

Relocation Package No

Skills Required

Analytical Thinking, Data Analytics