Senior Application Support Engineer

Role : .NET Application Support Engineer L2 / L3

Location : Bidadi, Bengaluru

Employment Type : Full-Time

Key Responsibilities :

Level 2 Support :

Respond to and resolve application-related incidents and service requests.

Perform root cause analysis and provide timely resolutions.

Monitor application performance and availability.

Document issues and resolutions in the knowledge base.

Collaborate with L1 support and escalate issues as needed.

Level 3 Support :

Analyze and resolve complex technical issues in .NET applications.

Debug code and perform minor enhancements or bug fixes.

Work closely with development teams to deploy patches and updates.

Participate in release management and deployment activities.

Conduct performance tuning and optimization of applications.

Technical Skills :

Strong proficiency in C# , ASP.NET , .NET Core , and MVC .

Experience with SQL Server , Entity Framework , and LINQ .

Familiarity with REST APIs , Web Services , and Windows Services .

Knowledge of Azure / AWS cloud environments is a plus.

Experience with monitoring tools (e.g., AppDynamics, New Relic, Azure Monitor).

Proficient in debugging tools and log analysis .

Soft Skills :

Excellent problem-solving and analytical skills.

Strong communication and interpersonal abilities.

Ability to work independently and in a team environment.

Customer-focused mindset with a proactive approach.