Estuate - Senior Manager - IT Support Services

of Positions : 1.

Relevant Experience : 10+ years.

Job Location : Hyderabad.

Job Type : Full Time.

Work Timing : US EST Time Zone.

Work Mode : Hybrid.

Company overview : About Estuate.

At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services.

We help companies reimagine their business for the digital age.

Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision.

At Estuate, we bring together talent, experience, and technology to meet our customers needs.

Our Extreme Service culture helps us deliver extraordinary results.

Our key to success.

We are an ISO-certified organization present across four distinct global geographies.

We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs / Startups, as well as having over 2,000 projects in our portfolio.

Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC.

Our culture of oneness.

At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances.

Our diverse culture shapes our success stories.

Our values unite us.

And, our curiosity inspires our creativity.

Now, if that sounds like the place youd like to be, we look forward to hearing more from you.

Currently, we are looking for a Senior Manager IT Support Services to join our team.

Job Description

We are looking for an experienced and results-driven Senior Manager IT Support Services to establish and lead our global IT Service Desk and Remote Desktop Support operations, based in India.

This role will be critical in building the function from the ground up and ensuring seamless 24 / 7 support across multiple time zones and languages.

The successful candidate will be responsible for delivering high-quality end-user support, driving continuous improvement, and leading a team of IT professionals to enhance business productivity.

In addition to managing the IT Service Desk and RDS teams, this role will also oversee Onsite Support Services in location, including the management of end-user computing devices, peripherals, and local infrastructure.

Responsible for coordinating local IT Field Services, ensuring timely resolution of hardware issues, supporting office IT setup, and maintaining equipment standards and inventory across the site.

The ideal candidate is a strong people leader, a clear communicator, and a strategic thinker with a proven track record of managing global IT support operations.

A solid understanding of desktop and infrastructure technologies is essential, along with a hands-on, can-do approach when the situation calls for it.

Key Responsibilities

Leadership & Team Management :

• Lead, mentor, and develop a high-performing team of IT Service Desk and Remote Desktop Support professionals.
• Build a positive, performance-driven team culture with a focus on customer satisfaction and continuous improvement.
• Drive recruitment, onboarding, training, and performance management for support staff.

Operational Oversight

Process & Service Improvement

Stakeholder & Vendor Management

Stakeholder & Vendor Engagement

Reporting & Analytics

Qualifications & Experience

Key Skills

(ref : hirist.tech)

Skills Required

Knowledge Management, Itil Framework