Senior IT Support Engineer
ConfidentialHyderabad / Secunderabad, Telangana, Mumbai1 day ago
Job description4-6 years of experience in IT support or a related field. Proficient in troubleshooting Windows, macOS, and Linux operating systems. Strong knowledge of networking concepts, including TCP / IP, DHCP, DNS, and VPNs. Experience with Active Directory, Exchange, and Office 365 administration. Familiarity with ITIL best practices and incident management processes. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written, to effectively interact with users and team members.
Description
We are seeking a Senior IT Support Engineer to join our team in India. The ideal candidate will have a strong background in IT support, with a focus on providing exceptional customer service and technical expertise.
Responsibilities
- Provide technical support for hardware and software issues, ensuring timely resolution of problems.
- Assist in the installation and configuration of computer systems and software applications.
- Monitor and maintain IT infrastructure, including networks, servers, and workstations.
- Document all support interactions and maintain accurate records of issues and resolutions.
- Collaborate with team members to enhance overall IT support processes and user experience.
- Conduct training sessions for end-users on new technologies and best practices.
Skills and Qualifications
Skills Required
Linux Administration, Networking Protocols, Scripting Languages, Cloud Services, Active Directory, System Monitoring, Incident Management, Technical Documentation
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It Support Engineer • Hyderabad / Secunderabad, Telangana, Mumbai
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