Kissht - Team Leader - Collection

Overview

Kissht is one of Indias leading consumer credit platforms, transforming the way millions access finance through data-driven and machine-learning-powered lending solutions. With over 15 million customers across India, Kissht provides flexible short-term and long-term credit options for individuals and businesses.

Founded by IIT and IIM alumni, Kissht is backed by reputed investors such as Endiya Partners, Brunei Investment Authority, and the Government of Singapore. Our mission is to democratize access to credit, empowering customers across Tier 2 and Tier 3 cities with responsible and innovative financial products.

Role Overview

We are seeking a dynamic and result-oriented Collection Team Leader to lead and optimize our debt recovery operations in West Bengal. The ideal candidate will be responsible for managing a high-performing collections team, driving efficiency through data-backed strategies, and ensuring compliance with regulatory frameworks while maintaining exceptional customer relations.

Key Responsibilities

• Lead and supervise the end-to-end collections process, ensuring timely recovery of outstanding amounts while upholding company ethics and compliance standards.
• Develop and implement data-driven strategies to improve collection efficiency and reduce delinquency rates.
• Monitor performance metrics (recovery rates, DPD buckets, resolution timelines) and generate actionable insights for process improvement.
• Mentor, coach, and motivate team members to achieve individual and team collection targets.
• Collaborate cross-functionally with credit, risk, and operations teams to optimize workflows and customer resolution journeys.
• Handle escalations with professionalism and maintain a customer-first approach in all interactions.
• Ensure strict adherence to RBI and company compliance standards in all recovery activities.
• Conduct regular training sessions to enhance team capabilities in negotiation, communication, and compliance.

Qualifications & Experience

(ref : iimjobs.com)